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Electric Meter Questions
What is a kilowatt-hour?
A kilowatt-hour (kwh) is a unit of electrical energy equal to
the energy delivered by the flow of one kilowatt (1,000 watts)
of electrical power for one hour. For example, a 100-watt bulb
burning for 10 hours will use one kilowatt-hour of energy.
How do I know how much electricity I use?
The amount of electricity you use is measured by your meter. Your
meter measures kilowatt-hours continuously the same way your car's
odometer measures miles and is read in the same fashion, from left
to right.
Can I track my electricity usage between meter readings?
Since Shenandoah Valley Electric uses a "self-read"
metering system it is easy for you to track your electricity
usage. To determine your usage for the past month, subtract
the previous month's reading from your current reading. Take
this result and multiply it by 10 (most residential electric
meters have a 10 multiplier on the face of the meter). The
result is that month's kilowatt-hour usage.
How do I know my meter is accurate?
Customers frequently assume there must be something wrong with
their electric meter if they receive a larger-than-expected
electric bill.
The fact is, electric meters are very reliable devices. Before
a meter is installed, we test the meter for accuracy. Upon
request, Shenandoah Valley Electric will test a customer's
meter for accuracy for a nominal fee.
What if the meter test detects something wrong with my
meter?
If a meter test shows a meter is faulty, either slow or fast,
Shenandoah Valley Electric will adjust the bill. However, if
the meter is within the two percent tolerance allowed by our
"Terms and Conditions for Supplying Electric Service",
the bill will not be adjusted.
How do I end up with an estimated meter reading?
If Shenandoah Valley Electric does not receive a
customer-provided meter reading for two consecutive months
we will dispatch personnel to read that meter the third month.
If this is necessary the Cooperative will assess an additional
charge to that account's electric bill for the month.
You may also have an estimated reading if the Cooperative's
computer determines that the reading sent in by the customer is
out of the "normal" range either high or low. The
computer will then make an estimate based on the past history
of that account.
Other FAQs
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